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He`s back in Africa
and ready to bowl you over with a seriously hot topic. This is an event not
to be missed!
There is so much hype in the market about Business and IT
alignment and fusion, but what is it really all about? Don will talk you
through a pragmatic approach to embracing best practice and more importantly,
the ways of maintaining momentum. The key messages will be:
- How people, process and
technology fit together in an ITIL world
- How to sell your successes
and identify areas for improvement
- Service Level Management -
the modern reality
- People, your "killer
application"
- Profile of a modern Service
Professional
- Tying it all together with
ISO20000
Don will take you through why an integrated approach which
will ensure that you have a holistic view of what the quality of delivery is,
how having the ability to identify issues at the correct time, as well as source,
will enable you to better understand how to achieve Business to IT alignment.
Date
Tuesday 28
March 2006
Time
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07h30 - 08h00
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Tea, Coffee, Light Refreshments
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08h00 - 08h15
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Welcome by Charles Osburn
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08h15 - 09h30
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Presentation by Don Page
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09h30 - 09h45
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Closing by Sybille McCloghrie
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Venue
Quintica, Augusta
Building, The Campus
57 Sloane Street,
Bryanston
RSVP
Lorna Kane before 22 March 2006
tel: 011 575-4307
email: events@quintica.co.za
About the Presenter:
Mr Don Page, often referred to as the God Father of
ITIL, has over 25 years experience in IT Service Management. As Chief
Executive and Chairman of the Marval Group, Don has been responsible for the
design & implementation of some of Europe`s
largest Service & Support operations. His straight talking, pragmatic and
innovative approach has made him a world-renowned and respected industry
figure. Don has been the keynote speaker at numerous itSMF conferences world
wide, including South
Africa in 2004,
Australia 2005 and the United Kingdom 2005. Don is visiting South
Africa for the second time to assist with a
number of strategic projects underway with the Marval partner in the region,
Quintica, and will be spending a week working with, and presenting to, the
local industry the latest news and his views on the entire Service Management
space.
In addition to being an active practitioner, Don has been
responsible for co-authoring several of the most important service management
publications in the world, including:-
- Co-author of the
International ITIL Best Practice publications
- Co-author of ISO20000 (Soon
to be the first worldwide standard for IT Service Management)
- Co-author of the British
Standard for IT Service Management (BS15000, known in Australia
as AS8018)
- British Standards "A
Code of Practice for IT Service Management" (DISC PD 0005)
In recognition of his commitment and service to the
industry, Don received the prestigious Lifetime Achievement Award from the IT
Service Management Forum (ITSMF).
DON`T
MISS THIS RARE OPPORTUNITY - YOU WILL NOT BE
DISAPPOINTED!
REGISTER TODAY,
AS SEATS ARE LIMITED!
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